About the role
We are looking for a friendly, proactive, and hands-on Front of House Team Leader to join our team. In this key role, you will be a main point of contact for guests from arrival to departure—managing check-ins, handling enquiries, assisting with reservations, and resolving issues to ensure an exceptional hotel experience. Beyond front desk duties, you will oversee day-to-day operations, liaise closely with housekeeping and F&B, and maintain high standards of presentation across all guest areas.
As a leader on shift, you will support and guide colleagues, assist with new staff training, and take ownership of daily procedures. The ideal candidate has previous hospitality experience, strong communication skills, confidence handling admin and payments, and basic social media or marketing capabilities. Supervisory experience and familiarity with hotel management systems are an advantage, but a positive, hands-on attitude and commitment to great service are essential.
Apply for this role
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